Refund policy

All sales are FINAL. Because each item is handcrafted and are mostly one of a kind, no REFUNDS or EXCHANGES are permitted.

Damages and issues
Please inspect your order upon reception and contact us at julianandjulietaccessories@gmail.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

INTERNATIONAL SHIPPING

We generally ship orders within 3-5 business days, however, it may take longer depending on volume. All international orders will be shipped via USPS Priority Mail International. It generally takes 6-10 business days to arrive at your shipping address once it leaves the sorting facility. Please note that it may take longer than 6-10 business days depending on your customs agency. 

If there is no one present to sign for your package, it will still be left at the address provided. 

Julian and Juliet is not responsible for any stolen or lost packages. The customer must provide correct information prior to shipment. The customer is responsible for packages upon delivery. Once your package is accepted by USPS, Julian and Juliet is no longer responsible for the package. Please note that limited tracking may be available with international shipments.

CUSTOMS: When receiving goods from a different country customs duty and import taxes may occur and will be the responsibility of the customer.